Adam Sipowicz
Co-founder at Aproco
Co-founder and board member at Aproco, a Poznań-based company building Inoro.ai, a conversation analytics platform for call centers and telesales teams. Responsible for sales, product development and customer relationships. Works daily with companies in debt collection, insurance, logistics, healthcare and education on call quality, compliance and sales effectiveness. Writes about turning call recordings into concrete business insights.
Articles by this author
How to measure FCR properly — five common mistakes
First Contact Resolution is one of the most misinterpreted call center KPIs. Five mistakes that make FCR say the wrong thing.
Auto-QA vs classical QA — five shifts worth understanding
AI-powered QA that scores 100% of calls isn't just "more data". It's a different operating model. Five differences to know before you switch.
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