Speaker diarization
Agent and customer separated, so 'who promised the refund' is never ambiguous.
Foundation layer
Every call, in text — with who-said-what built in
InOro transcribes 100% of your contact center calls with agent/customer separation and vocabulary tuned to your industry. And because transcription is just the first layer, every transcript comes with a summary, score and topics.
Call transcription — converts call recordings into text. InOro adds speaker diarization (who said what — agent vs customer), industry-vocabulary tuning and automatic anonymization of sensitive data — for 100% of calls, in English and Polish, ~30–60 seconds after each call ends.
How it works
From audio file to searchable text
- 1
Connect recordings
API, SFTP or native connectors (Genesys, Avaya, Cisco); stereo two-channel audio (e.g. WAV) works best for clean speaker separation.
- 2
Speech-to-text + diarization
A leading STT engine plus InOro's own audio-processing pipeline, tuned to your industry's terminology, product names and campaign vocabulary.
- 3
More than a transcript
Each call also gets a structured summary (CRM-ready via webhook), topic category, sentiment and QA score — no agent typing required.
In every transcript
What's in every transcript
Industry vocabulary tuning
Your product names, campaign terms and sector jargon transcribed correctly, not phonetically guessed.
Multi-language
English and Polish; one platform for both language operations.
Automatic summaries
A structured, 3–5 sentence summary per call, pushable straight to your CRM via webhook — agents stop writing call notes.
Sensitive-data anonymization
National IDs, card numbers and similar data masked in transcripts. supports GDPR compliance.
Full-text searchability
Every word of every call becomes searchable — including in plain language via AI chat.
At a glance
A transcript that comes with context
- 100% of calls transcribed — automatically, post-call
- Agent/customer separation (diarization) on stereo recordings
- English and Polish, industry-tuned
- Anonymization of sensitive data in transcripts
- Transcript + summary ~30–60 s after each call ends
- €0.05/min includes transcription AND full analysis — not transcription alone
The upgrade
A transcript is the start, not the result
| Transcription-only tools | InOro | |
|---|---|---|
| Output | text file | text + summary + score + topics + flags |
| Who said what | often extra/manual | diarization built in |
| Industry terms | generic model | tuned to your vocabulary |
| Sensitive data | in plain text | anonymized automatically |
| What you do next | read it yourself | dashboards, alerts, AI chat |
Proven at production scale
10M+
Minutes transcribed & analyzed
1,700+
Agents at a single client
10+
Active customers
Transcripts feed QA at ~20% of manual review cost, and topic analysis on transcripts cut abandoned calls at one client by 20%.
Frequently asked questions
How accurate is the transcription?
It's built on a leading STT engine plus InOro's own audio processing and industry-vocabulary tuning. Accuracy depends on audio quality and language — which is why the 30-day pilot runs on your real calls, so you measure it yourself.
Which languages are supported?
English and Polish. Contact us about other languages.
What audio formats work?
Recordings from your telephony via API/SFTP/native connectors; stereo two-channel files (e.g. WAV) give the cleanest speaker separation. Custom formats are handled via API.
Does InOro record our calls?
No. InOro works on recordings your existing system already makes — it doesn't record, doesn't sit in the call and isn't a voicebot.
Is personal data safe in transcripts?
Sensitive data (national IDs, card numbers) is anonymized automatically; hosting is in the EU with an on-premise option, RBAC and audit logs.
Can transcripts go to our CRM?
Yes — structured summaries and events can be pushed via webhooks, and everything is available over the REST API.
See your own calls as searchable text
30-minute demo on your recordings. 30-day free pilot.