Action dashboard
Not just numbers: quality counters (calls ≥90 pts, below threshold, violations) plus a 'requires action' list with per-agent alerts and trends.
Dashboards & reports
Call center analytics that measures conversations, not just calls
Your phone system tells you how many calls and how fast. InOro tells you what happened in them — quality scores, complaint topics, compliance flags and sales signals from 100% of conversations, in one dashboard.
Call center analytics — is the measurement of contact center performance. Most tools stop at phone-system metrics (AHT, service level). InOro adds the layer those metrics can't see: KPIs built from the content of every call — quality, topics, sentiment, compliance — updated ~60 seconds after each call ends.
How it works
From calls to a morning dashboard
- 1
Connect recordings
API, SFTP or native connectors (Genesys, Avaya, Cisco). Your ACD reports stay; InOro layers on top.
- 2
Every call becomes data points
QA score, topic category, sentiment, compliance flags, sales signals — for 100% of calls, post-call.
- 3
Dashboards, reports, BI
A 30-second daily manager view, trends per team and campaign, exports to Power BI/Tableau, or plain-language questions via AI chat.
On the dashboard
What's on the dashboard
Daily manager view
One screen, 30 seconds every morning: key KPIs with trend, red alerts, best recordings of the day.
Topic & trend reports
What customers call about, by category, share and priority — and which causes you can remove at the source.
Agent & team comparisons
Rankings, history, new vs experienced cohorts, progress over time.
Agent coaching analytics →Filters & views
By campaign, client, agent, group or topic. Built for multi-program operations.
BI & API export
Live connector to Power BI/Tableau plus open REST API. Your data, your tools, no lock-in.
At a glance
The analytics layer your ACD can't see
- KPIs from 100% of calls' content — not a sampled estimate
- Dashboard updates ~30–60 s after each call ends
- Reports per campaign, client, team and agent
- Power BI / Tableau live connector + open API
- Complements your ACD stats — no rip & replace
- From €0.05 per analyzed minute
Two KPI families
Two kinds of KPIs — you need both
| Phone-system KPIs (ACD) | InOro conversation KPIs | |
|---|---|---|
| Source | call queue system | content of every call |
| Examples | AHT, service level, ASA, abandonment | QA score, script adherence, topics, sentiment, compliance |
| Answers | how many, how fast | what happened, why, what to fix |
| Blind spot | a short call can be a bad call | reads the whole conversation |
Ask this week's questions
What were the top complaint topics this week?
Top 3: delivery delays (214 calls, +38% WoW), invoice errors (96), return status (71). Delivery delays spike started Tuesday — 82% mention carrier X.
Illustrative example with demo data.
Proven in production
10M+
Minutes analyzed
1,700+
Agents at a single client
10+
Active customers
Anonymized case: topic analysis showed the verification step ran longer than required — trimming it cut abandoned calls by 20%.
Frequently asked questions
What is call center analytics?
Measuring contact center performance from data. InOro focuses on the layer phone systems can't provide: KPIs derived from the content of every conversation — quality, topics, sentiment, compliance.
Does it replace our ACD/telephony reports?
No — it complements them. AHT and service level tell you how many and how fast; InOro tells you what happened in the calls and why.
Which KPIs does InOro track?
QA score per your scorecard, script adherence, topic categories and shares, sentiment, compliance violations, sales-signal and escalation rates — per agent, team and campaign.
Can we build our own reports?
Yes — filters and views in the app, a live Power BI/Tableau connector, and an open REST API for anything custom.
How fresh is the data?
Each call's results land ~30–60 seconds after it ends, so trends and alerts are same-day, not end-of-month.
Is it only for large call centers?
No platform fees — per-minute pricing scales down as well as up.
See this week's dashboard built from your own calls
30-minute demo on your calls. 30-day free pilot.