Native connectors
Genesys, Avaya, Cisco: recordings flow automatically, no middleware.
No rip & replace
InOro plugs into the call center you already have
No telephony migration, nothing installed on agent desktops, no new tools for your team to learn. InOro connects to your recordings, analyzes them, and pushes results wherever you work — live in 1 day.
InOro is an overlay, not a replacement: it takes call recordings from your existing system (natively from Genesys, Avaya or Cisco; via REST API or SFTP from anything else), analyzes them post-call, and returns results through dashboards, Power BI/Tableau, webhooks and an open API.
Getting audio in
How audio reaches InOro
REST API
Push recordings and metadata programmatically from any dialer, PBX or recording platform; the same API exposes all results.
SFTP batch
The universal fallback: drop audio files (e.g. stereo WAV) into an agreed location, InOro picks them up on schedule. Works with legacy and custom recorders.
Getting insights out
How results reach your team
BI connector
Live feed to Power BI / Tableau; build your own reports on scored, categorized call data.
Webhooks → CRM & systems
Call summaries and events (violation detected, score below threshold) pushed to your CRM, ticketing or alerting — no agent typing.
Open REST/JSON API
Full access to your data: transcripts, scores, topics, events. No vendor lock-in at the data layer.
At a glance
Deployment made ordinary
- Live in 1 day, typical setup
- Zero changes for agents — works in the background on recordings
- Native: Genesys · Avaya · Cisco; everything else via API/SFTP
- Results out: Power BI/Tableau, webhooks, REST API
- Sign-in: SSO (SAML 2.0), role-based access
- Deployment: SaaS or fully on-premise
The alternative
Analytics without a migration project
| Replacing your CC platform | Adding InOro as overlay | |
|---|---|---|
| Timeline | months–years | 1 day |
| Agent impact | retraining, new tools | none |
| Telephony | migrated | unchanged |
| Risk | big-bang cutover | 30-day pilot on real calls |
| Data | locked in a new suite | open API, your BI tools |
Battle-tested at scale
10M+
Minutes analyzed
1,700+
Agents at a single client
SaaS + on-prem
Both models in production
Deployments running both SaaS and fully on-premise; large multi-program operations connected through existing infrastructure without touching telephony.
Enterprise security by default
🛡️
EU hosting or on-premise
supports GDPR compliance.
🛡️
SSO, SAML 2.0, RBAC
Enterprise access controls.
🛡️
Audit logs
Full trail of every action.
🛡️
Sensitive-data anonymization
Encryption in transit and at rest.
Frequently asked questions
Our telephony isn't Genesys, Avaya or Cisco — can you still connect?
Yes. Any system that produces recordings works via REST API or SFTP; custom formats and dial systems are handled with our engineers during setup.
Do agents need to install or change anything?
No. InOro runs in the background on recordings; the interface is browser-based, nothing on workstations.
How long does integration take?
The standard technical integration takes 1 day — API/SFTP/native connector plus configuration. Separate phases: (1) pilot on submitted recordings (30 days), (2) technical integration with your system (1 day standard), (3) full production rollout with your scorecard.
Can results flow into our CRM and BI?
Yes — webhooks push summaries and events to your CRM; a live connector feeds Power BI/Tableau; the REST API covers everything else.
Can we run it on-premise?
Yes — full on-premise deployment is available; data never leaves your infrastructure. Compliance solution
What about single sign-on?
SSO via SAML 2.0 with role-based access control and audit logs.
Tell us what you run — we'll map the connection
30-minute call with an engineer, integration plan included. 30-day free pilot.