Multilingual transcription + diarization
Who said what, in text, tuned to your industry's vocabulary.
Call Transcription → Core engine
Speech analytics software that understands every call
InOro converts 100% of your call audio into transcripts, sentiment, topics and quality scores — with contextual AI that reads the whole conversation, not a list of keywords. Hosted in the EU.
Speech analytics — converts call recordings into structured data: text transcripts, speaker separation, sentiment, topics and compliance flags. InOro runs it on 100% of calls, post-call — results land in your dashboard ~30–60 seconds after each call ends, in English and Polish.
How it works
From audio to answers
- 1
Connect recordings
API, SFTP or native connectors (Genesys, Avaya, Cisco). Works on your existing recordings; agents change nothing.
- 2
Speech becomes data
High-accuracy transcription with agent/customer diarization, tuned to your industry vocabulary. Then contextual AI reads the full conversation: sentiment over time, topics, script adherence, risk phrases.
- 3
Data becomes decisions
QA scores, complaint-topic trends and sales signals in the dashboard, exportable to Power BI/Tableau, or queried in plain language via AI chat.
What it hears
What InOro hears in your calls
Sentiment over time
Not just 'negative call', but where it turned: the moment a refund was promised or patience ran out.
Topic & root-cause detection
Automatic categorization of contact reasons, so you can remove the top ones at the source.
Script & playbook adherence
Did the offer get presented, the questions asked, the closing done right — measured on every call.
Critical call detection
Escalations, threats, crisis-risk language flagged the same day.
QA scoring
Every transcript scored against your own scorecard.
Quality Assurance → At a glance
Beyond keyword spotting
- 100% of calls analyzed post-call — vs ~2% in manual review
- Transcription + full AI analysis from €0.05 per minute, all-inclusive
- Contextual, whole-conversation analysis — not keyword spotting
- English and Polish; industry-vocabulary tuning
- EU hosting or on-premise; sensitive data anonymized (IDs, card numbers)
- Live in 1 day on your existing recordings
The upgrade
Why keyword spotting isn't enough
| Keyword spotting (legacy) | InOro contextual analysis | |
|---|---|---|
| Detects | isolated phrases | meaning of the whole conversation |
| 'I wouldn't cancel' | flags 'cancel' as churn | reads it as retention |
| Script adherence | word-match only | completeness of questions, offer, closing |
| Sentiment | word lists | timeline across the call |
| Output | phrase counts | QA score + reasons + recommended action |
What full coverage finds
10M+
Minutes analyzed
in production
1,700+
Agents at a single client
10+
Active customers
Full-coverage speech analytics finds what samples can't: at one client, the current promo was mentioned in only 60% of calls — where it was, 92% ended in an order. Another client cut abandoned calls by 20% after transcripts showed the verification step ran longer than required. (Anonymized production deployments.)
Frequently asked questions
What is speech analytics?
Technology that converts call audio into structured data — transcripts, sentiment, topics, quality scores — so contact centers can measure what actually happens in conversations.
How does it differ from conversation intelligence?
Speech analytics is the audio-to-data layer; conversation intelligence is the full business layer built on top of it. InOro delivers both in one platform.
Is it keyword spotting?
No. InOro's AI reads the whole conversation in context — it distinguishes 'I want to cancel' from 'I wouldn't cancel', and measures script adherence, not word matches.
Real-time or post-call?
Post-call: results arrive ~30–60 seconds after each call ends. InOro doesn't listen in during calls and isn't an agent-assist tool.
Which languages are supported?
English and Polish, with transcription tuned to your industry's vocabulary.
What do we need to install?
Nothing on agent desktops. InOro connects to your recording system via API, SFTP or native connectors and runs in the browser.
Is it GDPR-compliant?
Yes — EU hosting, anonymization of sensitive data, audit logs, and an on-premise option where data never leaves your infrastructure.
Hear what 98% of your calls have been telling you
30-minute demo on your calls. 30-day free pilot.