Author

Wojtek Choroś

Product Engineer at Aproco

Wojtek develops InOro.ai, a conversation analytics platform for call centers and telesales, including the AI assistant Emy. He also builds voicebots and chatbots for customers, integrates them with telephony and call center systems, and monitors conversation quality in production. He connects technology with business and turns call data into real value for customers. Works with companies in lending and debt collection, car rental and e-mobility, as well as customer service departments. Since 2022 he has been deploying AI models in voicebots, document processing and call analytics. In the knowledge base, writes about which metrics to show on a call center dashboard and how to build a report from them.