Author

Kacper Musiała

Software Engineer at Aproco

Software Engineer at Aproco, a Poznań-based company building InOro.ai. Develops the platform's backend: automatic call scoring with language models, processing of recordings and transcripts, and the database the analysis runs on. Also works on test environments that check the system after every deployment, so analysis results for customers stay stable and repeatable. Works on call center projects and on document workflow automation for companies. In the knowledge base, writes about how to measure call center service quality correctly.