Author

Jerzy Żerdziński

Team Leader at Aproco

Team Leader of the development team at Aproco, a Poznań-based company building InOro.ai. Coordinates the developers' work and is responsible for how the system scores calls. Works with companies in debt collection, telecommunications, insurance and sales. Specialises in processing call data and in reports that catch details easy to miss when listening manually. Makes sure every finding in a report leads to a specific, playable fragment of the call. Writes about how call center agents work around quality control and how to spot it in recordings.